Due to a significant increase in incoming workload, a new process has been implemented. All letters received from patients or hospitals may now take up to three working days to be reviewed, processed, and filed into your records.
If a hospital has indicated that a letter is urgent, it will be prioritised accordingly. For non‑urgent enquiries regarding your personal hospital correspondence, you may be advised to call back once the processing period has passed.
Thank you for your understanding and cooperation.