We aim to offer routine appointments with a doctor within two working days. This may not be with your usual doctor. If you require an appointment at a particular time or with a particular doctor, you can still book up to four weeks in advance.
Most appointments can be booked up to four weeks in advance to accommodate those who may not have an urgent need to see the doctor or nurse or who may need to plan their appointments around work or family commitments. Subject to availability, we offer GP appointments every morning and afternoon, Friday evenings and various Saturdays.
From 1 October 2018 patients will have access to appointments during the evenings and at weekends and bank holidays. To arrange an appointment, please contact us.
Our receptionists are fully trained and do a very difficult job well. Please remember that if you need to be kept waiting or seem to be asked one or two irritating questions, they are carrying out our policy which is aimed at making the practice run smoothly. Our receptionists have to judge the urgency of your request so please try and give them the necessary information. They have been trained to elicit this and are not just being nosy.
If your phone system includes a ‘Call Back’ facility, we would like to request that you do not use it if there is a wait for your call to be answered. This feature, when used, unfortunately blocks our phone lines and we cannot pick up new calls until Call Back is cleared by the incoming caller. Thank you for your understanding.
Book on the Day
We operate a book on the day appointment system every morning. To access one of these appointments, please phone or come into the surgery at 8am. The afternoon surgeries and some early morning appointments can be booked in advance. If there is a shortfall in doctor cover, these appointments may be held back and released on the day.
If all our ‘on the day’ appointments have all been booked, we will always offer you the next available appointment/s. If this proposed appointment/s is or are not appropriate, we will signpost you to appropriate services which are available to you.
Book in Advance Appointments
We also operate appointments that can be booked in advance. Appointments may be limited so we may not always be able to offer you an appointment on the day of your choice. If this is the case you may be asked to call at 8am on the morning you require the appointment.
We offer, subject to availability, nurse appointments every mornings and afternoons.
We offer, subject to availability, both Nurse Practitioner and Advanced Nurse Practitioner appointments every mornings and afternoons.
If you require a same day or urgent appointment, please help us to help you better by giving the receptionist an indication of what the medical problem is.
All our reception staff have been trained to signpost patients to the most appropriate health care professional who can help, for example our Nurse Practitioners who can assess, diagnose and treat minor illnesses and injuries.
Appointments are booked at 10 minute intervals and although we try to keep to time this is not always possible due to the complexity and seriousness of some conditions. We therefore request your patience in such circumstances. If you have more than one condition you wish to discuss with the doctor please ask for a double appointment.
Please also remember that emergencies can occur throughout the day and it is necessary, on occasions, for the doctor you are seeing to leave the surgery to deal with them. You will be informed by the receptionist if this happens and offered the choice of awaiting the doctor’s return or making another appointment.
Monday Morning Appointments
We recommend that Monday appointments are used for Urgent book on the day illnesses instead of routine check ups or colds. Mondays are our busiest day of the week and we are trying to find the best way to utilise appointments.
If you know you need a medication review or want to see a doctor for ongoing problems please try to book these in the week so we can use Monday appointments for those who really need to be seen after the weekend.
We understand that things happen over the weekend, and you call for an appointment first thing on Monday morning, but if it is not urgent please try to book an appointment in advance.
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