We hope that you will not have reason to raise a concern or complaint, but we realise that sometimes this is not possible. Firstly, we would like to encourage you to contact our Practice Manager, Susan Vickers, to resolve the issues within the Practice. Please contact her either by letter, telephone on 01344 773418 or at surgeryreception@nhs.net and mark your email ‘Concern’ or ‘Complaint’. Alternatively, you can give us feedback via our website.

Our Practice policy is not to respond to any complaints that we may see or hear about on social media concerning any members of our team. We would much prefer you to contact us directly so that we can hopefully deal appropriately and swiftly with any issue you may have.

If you feel that the Practice was unable to resolve your issues then you contact NHS England at :

• Post: NHS England, PO Box 16738, Redditch, B97 9PT
• Email: england.contactus@nhs.net
• Tel: 0300 311 22 33 (Monday to Friday 8.00am to 6.00pm)

CCG Patient Advice and Liaison Team (PALS)

• Post: NHS Berkshire West CCG, 57-59 Bath Road, Reading, Berkshire, RG30 2BA
• Email: bwccg.bwpalscomplaints@nhs.net
• Telephone: 0118 982 2720