Wednesday 14th May is National Receptionists’ Day! We would like to say a huge thank you to our amazing GP reception team—the friendly faces and calm voices who keep our surgery running smoothly. Your kindness, patience and hard work make all the difference.
People often underestimate just how demanding this role can be. The Institute of General Practice Management recently launched a powerful campaign titled “You don’t know what happened on the call they just took.” It’s a poignant reminder of the unseen challenges staff face every day.
If you’d like to watch the video, please click here — a thoughtful prompt to lead with empathy and understanding in every interaction.