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The New Wokingham Road Surgery

18 New Wokingham Road
Crowthorne
RG45 6JL
Telephone: 01344 773418
Fax: 01344 762753

  Appointments


 

Chaperone Policy

Patients are entitled to ask for a chaperone for any consultation, examination or procedure where they feel they prefer to have a chaperone.  If you know that you would like a chaperone at the time of booking your appointment, please tell the receptionist and a chaperone will be organised for you. 

Please click here for further information about our Chaperone Policy.

 

How do I make an appointment?

We aim to offer routine appointments with a doctor within two working days. This may not be with your usual doctor. If you require an appointment at a particular time or with a particular doctor, you can still book up to four weeks in advance.

Most appointments can be booked up to four weeks in advance to accommodate those who may not have an urgent need to see the doctor or nurse or who may need to plan their appointments around work or family commitments.  Subject to availability, we offer GP appointments every morning and afternoon, Tuesday and Thursday evenings and two Saturday mornings per month.

Our receptionists are fully trained and do a very difficult job well. Please remember that if you need to be kept waiting or seem to be asked one or two irritating questions, they are  carrying out our policy which is aimed at making the practice run smoothly. Our receptionists have to judge the urgency of your request so please try and give them the necessary information. They have been trained to elicit this and are not just being nosy!


Types of Appointments Available

 

Book on the Day:

We operate a book on the day appointment system every morning.  To access one of these appointments, please phone or come into the surgery at 8am.  The afternoon surgeries and some early morning appointments can be booked in advance. If there is a shortfall in doctor cover, these appointments may be held back and released on the day.

Book in Advance Appointments:

We also operate appointments that can be booked in advance. Appointments may be limited so we may not always be able to offer you an appointment on the day of your choice. If this is the case you may be asked to call at 8am on the morning you require the appointment.

We offer, subject to availability, nurse appointments every morning and most afternoons except Friday afternoons.

If you require a same day or urgent appointment, please help us to help you better by giving the receptionist an indication of what the medical problem is.  All our reception staff have been trained to signpost patients to the most appropriate health care professional who can help, for example our Nurse Practitioners who can assess, diagnose and treat minor illnesses and injuries. 


Appointment times

Appointments are booked at 10 minute intervals and although we try to keep to time this is not always possible due to the complexity and seriousness of some conditions. We therefore request your patience in such circumstances. If you have more than one condition you wish to discuss with the doctor please ask for a double appointment.

Please also remember that emergencies can occur throughout the day and it is necessary, on occasions, for the doctor you are seeing to leave the surgery to deal with them. You will be informed by the receptionist if this happens and offered the choice of awaiting the doctor's return or making another appointment.


Telephone Consultations

Doctors can prescribe and advise over the phone. If they feel you need to be seen, they may ask you to come to the surgery to see them.

Telephone consultations take place after morning surgeries.

If you would like a telephone appointment please phone the surgery on 01344 773418. 2 Book on the Day Telephone Appt slots are released daily at 11am with each Doctor on duty.

We also have 4 Book in Advance Telephone Appt slots available daily with each Doctor. You must phone the Surgery at 11am on the day of your appt to confirm this slot is still required and to provide us with your best contact no.  Please be aware that the receptionists will need to ask what your appointment is for.

The Doctors will do their very best to call you between 12-1pm so please ensure that you are available to take their call.  You will need to make sure you have good reception and are able to answer the call straight away when the GP calls you back.


Emergencies 

Between the hours of 6.30pm and 8am the practice is closed.  If you need medical advice that cannot wait, the telephone system will connect you to: ‘WESTCALL’ – the Out of Hours provider. You can then have telephone advice or visit a local Primary Care Centre, or in more serious cases, be visited by a covering doctor.

For more information about Westcall please click here

 

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