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The New Wokingham Road Surgery

18 New Wokingham Road
RG45 6JL
Telephone: 01344 773418
Fax: 01344 762753


 Concerns, Complaints and Compliments




We are always very pleased to hear about your experiences of our services. Please let us know about what went well, staff who you think should be praised and what you think could be done to improve services and care. 

Compliments are very much appreciated and we make sure that staff hear them directly. You can                                   send any compliments to us at





We hope that you will not have reason to raise a concern or complaint but realise that sometimes this is not possible. Firstly, we would like to encourage you to contact our practice manager, Susan Vickers, to resolve the issues within the practice.  Please contact her either by letter, telephone on 01344 773418 or at and mark your email 'Concern' or Complaint'.


If you feel that the practice was unable to resolve your issues then you can contact NHS England at:

  • Post: NHS England, PO Box 16738, Redditch B97 9PT


  • Tel: 0300 311 22 33 (Monday to Friday 8.00am to 6.00pm)

You can also contact your local Clinical Commissioning Group – the doctors, nurses and NHS staff who plan and fund local health services.

If you would like to give feedback or raise your concerns informally please call the Patient Advice and Liaison Service:

Tel: 01753 636808

Write to: Patient Advice & Liaison Service (PALS)

South, Central and West Commissioning Support Unit

King Edward VII Hospital, First Floor 

St Leonards Road

Windsor SL4 3DP


If you would like to make a complaint relating to South, Central and West Commissioning Support Unit:

Write to:  Complaints Manager at Priory Road Medical Centre, Priory Road, Park South, Swindon, SN3 2EZ.

Tel: 0300 200 8844

Please download the leaflet below from NHS South, Central and West Commissioning Support Unit which provides contact information should you wish to make a complaint, raise a concern or to pass on any compliments.

PALS leaflet (.docx, 76.12 KB)


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